East York East Toronto Family Resources Organization (EYET) has created policies and procedures to meet the required Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005.

We are committed to providing our goods and services in ways that respect the dignity and independence of people with disabilities, allowing them to benefit from the same services and in a similar way as other customers.

EYET has developed an Accessible Customer Service Policy to govern how we offer goods and services to people with disabilities in Ontario. Copies of the Accessible Customer Services Policy are available in alternate formats, upon request. Should you wish access to these documents, please notify the Executive Director at 416.686.3390 EXT. 9985.

Staff, volunteers and others who deal with the public on EYETs behalf receive ongoing and documented training in order to properly communicate with and provide assistance to people with various disabilities.

Customers are welcome to submit feedback about how we serve our customers with disabilities to:

Caroline Ball, Executive Director
416.686.3390 EXT. 9985
947 Queen St. E., Toronto, ON M4M 1J9

To download an accessible PDF of our Accessible Customer Service Policies click here.

To download a copy of our 2017 Accessibility Compliance Report click here

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